Insights

Client feedback can help firms strengthen relationships, identify areas for growth, and spot potential problems and address them early. Yet even when firm leaders recognize the benefits of client-feedback programs, they’re usually not a priority.

Firm leaders may hesitate to implement a program given how time consuming it can be to...

We’ve written about how learning to play golf and joining male peers on the course may help women advance their careers. If golf doesn’t feel like a fit, would you consider playing poker? Casino nights are popular at social and charity events, making poker games potential opportunities to interact with clients and prospects. And the...

As we all now know, many law firms that embraced remote work during the pandemic and then made unsuccessful attempts to gently coax their employees back to in-person work are now instituting return-to-office (RTO) “mandates with teeth.”

Firm lawyers often find these mandates mystifying because...

Expecting law firm leaders to demonstrate a strong “executive presence” isn’t new. What’s changing is the definition of executive presence — and the skills you need to demonstrate it.

Traditionally, leaders who exhibited executive presence were those with the hard-to-define quality of “gravitas.” (In practice, this word often was synonymous with “male.”) Solid communication skills as well as looking and dressing the...

Love it or hate it, public speaking is a need-to-have skill in the legal profession. Presenting at client events, CLE seminars, and industry conferences is key to effective business development and marketing. It’s a skill that comes easier to some — we’re looking at you, extroverts! — than others. (Don’t worry, introverts, we’re not looking at you!) But anyone can develop and master public speaking. First, a pro tip if you genuinely dislike public speaking: Untangle your social...