A Cautionary Note About Attorney-Client Privilege and PR

July 17, 2018

Many PR professionals operate under the assumption that when they contract directly with a law firm and not with the client, whatever they produce is considered attorney work product and therefore privileged. A recent piece in the O’Dwyer’s newsletter by Bill Huey of Strategic Communications, however, points out that court rulings on privilege for PR advice have come down on both sides of the issue and do not offer assurance that this work...

How to See Your Firm Through Your Clients’ Eyes

June 12, 2018

Most law firms tend to view their reputation through the narrow lens of expertise; that is, if a firm provides its clients with excellent, reliable counsel on the matters that affect the client’s bottom line, that firm can rest assured that the relationship is secure. Whatever else may be happening—or not happening—within the firm’s walls is irrelevant.

Maybe that was true in the past, but these days big corporations, firms’ most desired clients, are exquisitely tuned in to...

What to Say When Your Instinct Is to Say Nothing

April 23, 2018

Firm leaders must recognize the importance of communications in this time of greater transparency and accountability.

By now I’m sure you’ve heard about the deafening silence American Lawyer reporters Meghan Tribe and Hank Grezlak experienced when just 13 of the Am Law 100 firms responded to repeated requests for information on internal harassment policies. “