Insights

By Daniel Coyle Law firm leaders hear a lot about the importance of “culture” in recruiting and retaining top talent and creating a firm where lawyers can collaborate and solve problems in creative ways. But often the discussion treats culture as an elusive and even magical trait, as if some organizations are simply blessed with it at random, and others are out of luck. Where does a healthy firm culture come from? And what can leaders do to foster it? “The Culture...

For consumer-facing law firms, getting a bad review on Yelp or Avvo from an angry client can be an upsetting experience. No one wants to leave a client unhappy, and firms are right to worry that the public display of dissatisfaction may damage their reputations and turn off potential clients. According to BrightLocal’s consumer review survey, in 2020, 87% of consumers read reviews before choosing a local...

As the legal industry closes out a month dedicated to celebrating the contributions of Black attorneys, we want to highlight three organizations Page 2 has been privileged to work with and learn from. And it is with more than a little hometown pride that we note they all have Chicago roots!

When Claudette Colvin and, later, Rosa Parks were arrested for refusing to recognize Alabama’s law segregating buses, the Montgomery Bus Boycott began. In each of their cases, a 24-year-old man fresh out of law school named Fred Gray, who had recently moved back to his hometown to “