Insights

To be effective, reputation management needs to be proactive, not just reactive. That means your law firm has to do more than just defend itself after being criticized online. Anticipating areas where you may be vulnerable and implementing systems to catch problems before they start will help you control the narrative about your organization. Without a strategy in place, your firm could unwittingly find itself struggling to manage a crisis that could have been...

Succession planning has long been a sensitive issue in the legal industry, probably because it forces law firms to deal with topics they tend to avoid, such as “change” and “the future.” And because the building blocks of firm business are highly personal relationships, acknowledging that those relationships will one day need to transition and evolve can even feel threatening for the partners that currently hold them.

And yet...

Substance misuse among lawyers is an open secret. Attorneys have written books about it, and media outlets cover how substance misuse affects lawyers’ ability to do their jobs.

But while raising the visibility of this problem is an important first step,...

From economic uncertainty and inflationary pressures to remote work policies and the impact of artificial intelligence, the list of challenges today’s corporate leaders face is long. Leaders often rely on ad hoc crisis management teams to tackle the legal, regulatory and reputational risks, but is there another approach? To better prepare for and manage responses to crises, some organizations are raising resilience to a strategic priority. The role of chief resilience officer (CRO) —...

Expecting law firm leaders to demonstrate a strong “executive presence” isn’t new. What’s changing is the definition of executive presence — and the skills you need to demonstrate it.

Traditionally, leaders who exhibited executive presence were those with the hard-to-define quality of “gravitas.” (In practice, this word often was synonymous with “male.”) Solid communication skills as well as looking and dressing the...