Insights

Client feedback can help firms strengthen relationships, identify areas for growth, and spot potential problems and address them early. Yet even when firm leaders recognize the benefits of client-feedback programs, they’re usually not a priority.

Firm leaders may hesitate to implement a program given how time consuming it can be to...

We’ve written about how learning to play golf and joining male peers on the course may help women advance their careers. If golf doesn’t feel like a fit, would you consider playing poker? Casino nights are popular at social and charity events, making poker games potential opportunities to interact with clients and prospects. And the...

A recent Financial Times piece highlighting the continued failure of large law firms to create sustainable paths to leadership for women has us shaking our heads. We have been following this issue for a long (long!) time, and it's frustrating to hear up-and-coming lawyers complaining about the same grueling working conditions and outdated performance metrics that foreclosed opportunities for lawyers from their mothers'...

As the holiday giving season approaches, firms face decisions about the best way to give back to their communities — and how to frame this activity for external and internal audiences. Here are some best practices for making the most of your firm’s generosity:

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Predictions on how generative AI will transform the legal profession abound. Uncertainty around this emerging technology is also a hot topic, especially for lawyers, whose training makes them (rightly!) skeptical of whether AI tools are trustworthy. Professionals across our industry are trying to...