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Firm and partner retreats have been used for years to create strategic plans, improve teamwork, and boost morale. When COVID entered the picture, plans were adjusted and many retreats ended up being held online. Virtual retreats have improved a great deal over the past year and can serve as worthy substitutes, but many law firm leaders and some (though not all) attorneys are nostalgic for events held pre-pandemic style.
At its best, the practice of law is a noble profession, preserving the rule of law and translating legal abstraction into real-life application. Accordingly, law firms see themselves as materially different from other businesses. Noble and special as they might be, though, law firms are businesses. And, in an increasingly competitive marketplace, law leaders need business expertise to run them successfully: wisdom from outside the legal echo chamber. But in order to put that wisdom to use,...
By Daniel Coyle Law firm leaders hear a lot about the importance of “culture” in recruiting and retaining top talent and creating a firm where lawyers can collaborate and solve problems in creative ways. But often the discussion treats culture as an elusive and even magical trait, as if some organizations are simply blessed with it at random, and others are out of luck. Where does a healthy firm culture come from? And what can leaders do to foster it? “The Culture...
For consumer-facing law firms, getting a bad review on Yelp or Avvo from an angry client can be an upsetting experience. No one wants to leave a client unhappy, and firms are right to worry that the public display of dissatisfaction may damage their reputations and turn off potential clients. According to BrightLocal’s consumer review survey, in 2020, 87% of consumers read reviews before choosing a local...
